Returns & Exchange Policy
- Important: Product must not show any evidence of wear and must be returned with all its original tags. Products showing any sign of wear or alteration will be returned to the customer. Be sure to walk only in carpeted areas, and do not wear on hard surfaces as it may scuff the soles of the boots.
- Items must be returned within 15 days of date received.
- Original shipping, handling and retocking fee of 15% of the total will be charged on all items that are returned or exchanged. We recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
- Make sure the product is in its original packaging, (e.g. original boot box) and place it in its original shipping box. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in an additional restocking fee of 15%.
- All Lucchese and related boots that is ordered cannot be cancelled, returned or exchanged. All wide and narrow sizes cannot be returned or exchanged.
- Please allow 2-3 weeks for your return or exchanges to be processed. As soon as your return or exchanges is received and processed you will receive an email confirmation with the detail of the return or exchange.
- Return address: WJ COLT and CO 2832 Dorr Ave # B Fairfax, VA 22031
Free shipping over $100 purchase except international shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.